Delivery Information
Mainland United Kingdom & Northern Ireland
All non personalised items (items without logos) are shipped on a 3 working days delivery service for £4.99 inclusive of taxes by Royal Mail or DHL.
All personalised items (items with logos) are processed and shipped within 3-5 working days (estimated) for £4.99 by Royal Mail or DHL.
Please Note:
Deliveries to BT postcodes and other UK islands can take up to 48 hours longer than expected at peak times.
Delivery times are an estimation provided by the courier, they are not able to 100% guarantee these delivery times.
If your orders are placed within specific UK national holiday periods your delivery will take longer than expected.
USA & Worldwide (Excluding Europe)
All products are sold on a Delivery Duty Unpaid (DDU) basis, so please be aware that recipients may have to pay import duty/tariffs or other taxes to our delivery partners before they can release your order to you.
USA & Worldwide (Excluding Europe) shipments up to (5 KG) will incur a charge of £49.95 or the equivalent in your local currency, delivery timeframes are between 5-7 working days, Shipped by Fed-Ex or DHL Express
We reserve the right to charge additional shipping charges depending on your location and the quote we receive from the courier.
Please Note:
If you order up to three items we will only charge you one shipping fee for £49.95 or the equivalent in your local currency.
Delivery times are an estimation provided by the courier, they are not able to 100% guarantee these delivery times.
If your parcel is delivered later than expected we cannot cover the cost of shipping and you cannot claim for late arrival.
All international orders may incur additional costs for you such as customs duties / tariffs and local taxes which you will be liable to pay to the courier before they can deliver your order, we or the delivery courier cannot be held responsible for any of these costs.
Europe
All products are sold on a Delivery Duty Unpaid (DDU) basis, so please be aware that recipients may have to pay import duty/tariffs or other taxes to our delivery partners before they can release your order to you.
European shipments up to (5 KG) will incur a charge of £29.95 or the equivalent in your local currency, delivery timeframes are between 5-7 working days, Shipped by Fed-Ex or DHL Express.
We reserve the right to charge additional shipping charges depending on your location and the quote we receive from the courier.
Please Note:
If you order up to three items we will only charge you one shipping fee of £29.95 or the equivalent in your local currency.
Delivery times are an estimation provided by the courier, they are not able to 100% guarantee these delivery times.
If your parcel is delivered later than expected we cannot cover the cost of shipping and you cannot claim for late arrival.
All international orders may incur additional costs for you such as customs duties / tariffs and local taxes which you will be liable to pay to the courier before they can deliver your order, we or the delivery courier cannot be held responsible for any of these costs.
General Information:
Please ensure your correct full shipping address is entered when ordering on our website as our delivery system relies on accurate customer data in order to expedite your shipment without additional delays and costs.
We cannot be held responsible for any associated costs or claims for non-delivery due to incorrect customer information.
How will I know my order has been shipped?
When your order has been shipped you will receive a confirmation e-mail directly to your inbox. Our couriers may deliver between 9am and 5pm, and may require a signature on receipt.
Undelivered parcels
Should a parcel be returned to us undelivered we will inform you of this and process a refund, deducting the shipping cost.
You will be notified to advise when the refund has been processed.
Refusal of parcels
If you refuse to accept a parcel after you have ordered it you will be liable for the return costs and any other costs that we have incurred in fulfilling your order.
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Returns Policy & Refunds
RETURNS POLICY: REFUNDS,EXCHANGES & RETURNS
We want you to be happy with your purchase, if you are not satisfied please email us at info@seatpal.co.uk within 14 days from the day following delivery of the goods.
Once our team is in receipt of your email they will deal with your query and respond accordingly within 24-48 hours.
EXCHANGES UNITED KINGDOM ONLY
If you wish to exchange products just email us at info@seatpal.co.uk within 14 days from the day following delivery of the goods.
We will aim to exchange your item/s as quickly as possible and normally within 5 working days from receipt of your returned item.
Please note any made to order bespoke items or requests cannot be returned, exchanged or refunded.
Please note we can only exchange items that do not have logos.
Logos are applied to items once they are ordered hence they are personalised.
All personalised items cannot be returned, exchanged or refunded.
Our Address For All Exchanges:
Auto-Kit International Ltd
Unit A3 Chartwell Point,
Chartwell Drive Industrial Estate,
Chartwell Drive,
Wigston,
Leicester,
LE18 2FT
United Kingdom
CANCELLATION UNDER DISTANCE SELLING REGULATIONS (UK)
If you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 days from the day following delivery of the goods ("The Cooling Off Period")
Please note any made to order bespoke items or requests cannot be returned, exchanged or refunded.
Please note we can only cancel items that do not have logos.
Logos are applied to items once they are ordered hence they are personalised.
Please note Items that are personalised cannot be returned, exchanged or refunded.
RETURNS UNITED KINGDOM ONLY
RETURN INSTRUCTIONS
You can only return an item/s by post if you ordered it online or by phone.
To return item/s by post please email us at info@seatpal.co.uk within 14 days from the day following delivery of the goods.
Once our team is in receipt of your email they will deal with your query and respond accordingly within 24-48 hours.
Our Address For All Returns:
Auto-Kit International Ltd
Unit A3 Chartwell Point,
Chartwell Drive Industrial Estate,
Chartwell Drive,
Wigston,
Leicester,
LE18 2FT
United Kingdom
Please enclose your order number within the parcel for traceability, this is mandatory for all returns otherwise we will not be able to trace your return parcel.
It is important that any unwanted item/s are returned in FULL in their original condition.
We would expect this to mean: - Items are returned in their original packaging and in original condition - It is undamaged and unused with all, if applicable, pieces intact and enclosed.
Once in receipt of the returned item/s we will inspect them and if all is acceptable we will process a full refund for you or as an option you can have a store credit.
Please allow 5 working days for us to process your returns and refunds from receipt
Please note any made to order bespoke items or requests cannot be returned, exchanged or refunded.
Please note we can only refund items that do not have logos.
Logos are applied to items once they are ordered hence they are personalised.
Please note Items that are personalised cannot be returned, exchanged or refunded.
If you are returning goods due to a fault or incorrect item/s being sent on the part of Auto-Kit International Ltd, we will provide you with a shipping label.
FOR INTERNATIONAL RETURNS ONLY (USA, WORLDWIDE & EU
All products are sold on a Delivery Duty Unpaid (DDU) basis, so please be aware that recipients may have to pay import duty/tariffs or other taxes to our delivery partners before they can release your goods.
You can only return an item/s by post if you ordered it online or by phone.
To return item/s by post please email us at info@seatpal.co.uk within 14 days from the day following delivery of the goods.
Once our team is in receipt of your email they will deal with your query and respond accordingly within 24-48 hours.
Our Address For All Returns:
Auto-Kit International Ltd
Unit A3 Chartwell Point,
Chartwell Drive Industrial Estate,
Chartwell Drive,
Wigston,
Leicester,
LE18 2FT
United Kingdom
It is important that any unwanted item/s are returned in FULL in their original condition.
We would expect this to mean: - Items are returned in their original packaging and in original condition - It is undamaged and unused with all, if applicable, pieces intact and enclosed.
Once in receipt of the returned item/s we will inspect them and if all is acceptable we will process a full refund for you or as an option you can have a store credit.
Please allow 5 working days for us to process your returns and refunds from receipt
Please note any made to order bespoke items or requests cannot be returned, exchanged or refunded.
Please note we can only cancel items that do not have logos.
Logos are applied to items once they are ordered hence they are personalised.
Please note Items that are personalised cannot be returned, exchanged or refunded.
If you are returning goods due to a fault or incorrect item/s being sent on the part of Auto-Kit International Ltd, we will provide you with a shipping label.
We will refund the purchaser with the price paid for the goods on receipt of the returned item/s
If the faulty item constituted the entire order or if all items delivered were faulty or damaged or the incorrect item/s were shipped, the original delivery charge will be repaid.
If the recipient has paid import duty/tariffs or other taxes proof will be required and it will be repaid on a pro rata basis.
Our international returns policy does not affect your legal and statutory consumer rights.
Please note any made to order bespoke items or requests cannot be returned, exchanged or refunded.
Please note we can only refund items that do not have logos.
Logos are applied to items once they are ordered hence they are personalised.
Please note Items that are personalised cannot be returned, exchanged or refunded.
FULL TERMS AND CONDITIONS APPLY
For our Full Terms & Conditions for all orders placed online or by phone together with details of our returns & refund policies, including exclusions please visit:
Terms and Conditions (on the home page footer section)
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